Bullet Proof Documentation - Part I

The Disciplinary Process & Bullet Proof Documentation Checklist - Part I

1. Identify the problem specifically. Is it poor performance or misconduct?
2. Review your employee handbook for specific policies and procedures; ensure they are sited.
3. Is a progressive discipline process in place? Is it adhered to consistently?
4. Review any documentation you have on file.
a. Has the employee been written-up for similar issues?
b. Did the supervisor discuss this/these issues with the employee?
c. Did the employee have a reasonable expectation that their job was in jeopardy?
5. Review job description, especially if poor performance is the basis for the discipline. Site the issues specifically in your write-up.
6. Review your past practice. In lieu of written policies, your past practice is your policy. Additionally, even if you have written policies and they have not been adhered to consistently, your past practice still prevails.
7. Investigate thoroughly and document your findings without making bias statements of conclusion during this phase. Summarize your conclusions of misconduct once the investigation is complete and the appropriate corrective action has been decided.
a. Include observable performance or behavior.
b. Document which rule or rules have been broken.
c. Don’t state “bad attitude”, it is indefensible in with regulatory agencies and in court. Again, stick to observable behavior.
d. Make it very clear “what” you are disciplining.
8. Discuss the issues with the employee. Ensure they understand what performance or misconduct standards have been violated. Always, always have a witness. Ideally it should be human resources or another member of management.
9. Develop a performance improvement plan, collaboratively if possible. An employee’s buy in is very important.
10. Set measurable, achievable goal and objectives. Be specific.
11. Determine if additional training, supplies, equipment, etc. are needed in order for the employee to comply with goals and objectives. Make them available.
12. Establish a follow-up procedure. Don’t forget! You run the risk of the employee believing the issue wasn’t that important in the first place and you weaken your defensible position should a regulatory inquiry or lawsuit develop.

Stay tuned for Part II of Bullet Proof Documentation premiering on a blog near you.

For assistance in developing effective policies, procedures, HR best practices, employee relations solutions and 3rd party investigation contact The Whitford Group at www.TheWhitfordGroup.com

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